Customer Focus is one of the corporate values that we highly demonstrate. Everything we do is driven by our customers’ needs regardless of division or function; we contribute in improving our customer experience because everything we do impacts our customers.
Here in Reed Elsevier Philippines, we value our customers. We value Customer Experience (CX).
We put our heart at every level of the customer journey, as inspired by our global customer experience guiding principles:
- We all own the customer experience
- We should always do the right thing for our customers
- We bring the customer into every business discussion
- We go out of our way to make things easy for our customers
- We make it personal; be human
Our culture supports our people in delivering an effortless customer experience.